Varukorg
Din varukorg är tom, men det behöver den inte vara.
Din varukorg är tom, men det behöver den inte vara.
TERMS & CONDITIONS
SHIPPING & DELIVERY: The shipping cost is 39 SEK. We offer free shipping for orders over 500 SEK and for deliveries within Lidingö.
We ship your order with PostNord as a trackable package. The normal delivery time for items in stock is 5–10 business days from the time we receive your order. The package must be collected within 7 days from the pickup point. Unclaimed packages will be charged a fee of 300 SEK.
RIGHT OF WITHDRAWAL & REFUND POLICY: You have the right to withdraw from your purchase within 14 days and have an exchange right within 30 days from the date you receive the item. The right of withdrawal applies only if the item is unused, unopened, and the seal is unbroken. See the Distance Selling Act for more information.
If you exercise your right of withdrawal, we will refund the amount for the product within 30 days from the date we receive the returned item. More information can be found at the Swedish Consumer Agency under the Distance Selling Act and e-commerce regulations.
RETURNS: Returns are at your own expense unless the item is defective or we have packed the wrong product. Returns must be sent as a trackable package and may not be sent as cash on delivery. For complaints, an email must be sent to us with a picture of the product and the defect (the batch number must be visible in the image) within 14 days. If the complaint is approved, we always offer a replacement product.
For approved complaints, we cover the shipping cost of the replacement item from us to you.
COMPLAINTS: If an item is defective, you have the right to file a complaint. Contact us at [email protected] and describe how the item is defective. Include the batch number and attach a receipt. Please note that complaints are only accepted if the item is faulty. Complaints will not be accepted based on scent, texture, or function not meeting your expectations unless the product deviates from the norm. Complaints are also not accepted if you are sensitive to an ingredient, provided that the product itself is not defective. If you are unsure whether you tolerate a certain ingredient, perform a patch test: apply a small amount of the product to the crook of your arm and leave it on overnight.
REVIEWS: All reviews are linked to purchases and are verified.